If you are not totally satisfied with your purchase, call TCA CORPORATE at 214-613-2693 for a Return Authorization. The item being returned must be in its original condition, including all tags, packaging, and accessories and you will receive a prompt exchange or refund, excluding shipping charges. Merchandise purchased with a credit card will be credited to the card used for that transaction. Items that are dropped shipped might be subject to a restocking charge of up to 25% depending on the manufacturer’s policy. We will refund shipping charges on products that were shipped incorrectly. We recommend that you insure any returned merchandise, as we cannot be held responsible for lost packages. (See separate policy for Bat Returns and Customized Products.)